Training and Software Consulting

To optimize the benefits from our software systems, you need to develop efficient workflow processes and provide quality staff training. This is where FICS® Training and Software Consulting Services come into play. Our software consultants can help you:



No matter how great our mortgage servicing and loan origination software products are, they have limited potential for the untrained user. Because FICS® values training so highly, we established the Dallas Training Center. Since 1986, FICS® clients have been attending training courses at the Dallas Training Center prior to system implementation to ensure our customers optimize the benefits from our systems.

By providing extensive training, we give your staff the knowledge and skills they need to achieve the cost savings, improved productivity and efficiencies enjoyed by hundreds of other FICS® customers. We also offer our customers additional optional training through monthly webinars, on-site training and other individualized focused training upon request.


Software Consulting

FICS’ experienced system support staff and software consultants will guide your company through successful training, data conversion (for servicers), customization, and system implementation during your onboarding process. Our system support staff and software consultants are also available to help our established customers fully utilize our software and system enhancements. They can travel to your location or arrange for software consulting via webinar to help you! They can work with you to:

  • Provide management and/or staff with a high-level overview of available functionality
  • Review your processes
  • Teach more efficient ways of performing tasks using our software
  • Provide other software consulting related assistance to meet your individual needs

  • Maximize Investment – We'll help you find the best way to utilize your FICS® software for optimal results.
  • Improve Efficiency – Our software consultants will teach your staff to use shortcuts and avoid duplication of efforts.
  • Increase Employee Confidence – Our software consultants will give your employees the knowledge and tools they need to use our software successfully and confidently
  • Enhance Customer Relations – We'll help you answer your customers' questions correctly, promptly and efficiently.
  • Make Sound Decisions – Our software consultants will give you the information you need to make the right decisions regarding loan origination or servicing issues.
  • Improve Interdepartmental Processes – We’ll educate you on the work flow and how it relates to the various positions or departments using the system.
  • Install and Begin Using Your FICS® Software – The knowledgeable FICS® technical team is available by phone should you need assistance. Once installation is complete, software consulting services can be scheduled at your office to help you use the software appropriately for your business. We can help your employees establish efficient work habits from the first time they log in.


For more information or to schedule a consultation, call 972.458.8583 or email

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