Customer Service
Hours of Operation
Monday - Friday: 8:00 am to 6:00 pm Central Time
Info@FICS.com
Customer Service
One call to System Support, and you will be convinced. FICS® employees are knowledgeable, courteous, and ready to serve you. FICS® employees possess extensive mortgage lending experience as well as technological expertise. When you call FICS®, you'll speak with our receptionist, who will direct you to the appropriate support person. You won't lose valuable production time waiting for someone to return your call or answer your email. Just ask any of our clients: FICS® customer service is more than just service, it’s peace of mind.
The FICS® staff can provide innovative, yet practical, solutions to meet the needs of our customers and the industry. Our knowledgeable, talented developers have created the most flexible and comprehensive mortgage loan servicing software and loan origination software available in today’s market.
System Updates
FICS® systems are in compliance with applicable regulatory requirements, and downloadable software releases promptly address any changes. Regular updates also ensure that you’ll have the latest enhancements to FICS® systems as quickly as possible.
Client Access Website
In addition to phone support, FICS® also offers convenient online support via our Client Access website. On our Client Access website you'll see:
- System release information and highlights
- Technical notes
- Regulatory notifications
- Webinar and training schedules
- Customer service email form
- Users’ Conference information