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24 FICS® Customers Featured in Mortgage Bankers Association's Year-End Rankings of Top Commercial/Multifamily Servicers

24 FICS® Customers Featured in Mortgage Bankers Association's Year-End Rankings of Top Commercial/Multifamily Servicers

DALLAS, May 1, 2018 — Financial Industry Computer Systems, Inc. (FICS®), a leading mortgage loan origination software, residential servicing software and commercial servicing software provider, is pleased to announce that many of its clients were again recognized in the Mortgage Bankers Association’s (MBA) biannual rankings of top servicing volumes. Twenty-four of the software provider’s current clients were included in the top 97 companies in the Year-End 2017 Commercial / Multifamily Real Estate Mortgage Servicer Rankings, including the categories of CMBS, Fannie Mae® and Freddie Mac®.

The MBA releases its rankings of servicers biannually, at the middle and end of each year. The rankings reflect data on the volume of loans serviced, including categories for primary, master and special servicing, and ranks servicing firms by total servicing volume as well as servicing for specific investor groups, including CMBS, life insurance companies, Fannie Mae® and Freddie Mac®, FHA and others.

FICS’ Commercial Servicer® plays a significant role in helping the customers included in the rankings manage their commercial loan portfolios. The commercial loan servicing software automates and provides seamless dataflow for commercial loan servicing for various commercial loan products, including multi-family and commercial real-estate, income property, construction, lines of credit and loans for equipment, inventory and more. Commercial Servicer® operates on Microsoft® .NET framework, providing a rich user experience and the functionality for servicers to easily service their loans. The Commercial Servicer® API allows users to schedule and automate virtually every program, report and interface in the system, eliminating after-hours work and reducing mistakes caused by human error.  

Gershman Mortgage, an FICS® customer headquartered in Chesterfield, MO, was included in the rankings for primary and master servicing of total loans, as well as servicing of other CRE-related assets (US). Working with FICS® since 2002, Gershman has enhanced its servicing by using the provider’s Commercial Servicer® software. “Thanks to Commercial Servicer® handling investor reporting so well, we pass our Ginnie Mae® audits with flying colors,” says Pamela Wenger, Investor Accounting Manager for Gershman. “An important benefit to the Microsoft® .NET version of the system is enhanced workflow. When we call in with any questions or issues, the support that we get is awesome.”

“Facing continual regulatory and investor changes in the industry, servicers rely on FICS’ software solutions to meet these changing requirements while servicing a variety of loans,” said Susan Graham, president and COO of FICS®. “The inclusion of FICS® customers in 14 of the 15 categories in these rankings reflects the confidence our customers have in FICS’ solutions meeting their requirements. Committed to improving the customer experience, FICS® developed Commercial Servicer® using the Microsoft® .NET platform and the new Commercial Servicer® API. The new platform and automation tool provide even more powerful, comprehensive solutions to increase operational efficiency, simplify tasks and streamline the entire servicing process. The 24 FICS® customers featured in this year’s MBA year-end rankings validate that our software provides the functionality servicers need to achieve the level of business success they expect.”

About FICS
FICS® is a leading commercial loan servicing, residential mortgage servicing, and loan origination software provider, with the most cost-effective, efficient, flexible software solutions on the market today. FICS® has delivered exceptional automation, performance, system support and value for more than three decades. FICS’ software has been architected to take advantage of the Microsoft® Windows® platforms using Microsoft® .NET Framework and provides customers the flexibility to choose an in-house or cloud solution. Additional information is available at

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