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FICS® Hosts 31st Annual Users' Conference, Celebrates Continued Innovation with Customers

FICS® Hosts 31st Annual Users' Conference, Celebrates Continued Innovation with Customers

DALLAS, April 26, 2017 –Financial Industry Computer Systems, Inc. (FICS®), a leading mortgage loan origination software, residential servicing software and commercial servicing software provider, recently hosted its 31st Annual Users’ Conference in Dallas. The April conference had nearly 300 lenders, servicers, and other industry partners attending.

FICS’ customers enjoyed live demonstrations of new product features and enhancements, one-on-one hands on training, educational sessions surrounding regulatory changes affecting the industry and user-centric panels and workshops. These opportunities provided lenders and servicers insight to major industry challenges, including HMDA reform and Fannie Mae and Freddie Mac Investor Reporting changes.

Dawn Gibbs, CEO and chairman of the board for FICS, kicked off the 31st conference on Wednesday night by welcoming FICS customers and recounting significant software developments at FICS. “I’ve often heard people speak of the ‘power of threes.’ In the beginning, we developed three mortgage solutions, all of which have been written three times in three different languages over the past thirty years. We have also developed and continue to support fourteen ancillary systems to fulfill various functional purposes from mortgage accounting, APIs, to web applications.” Gibbs said. “All of our achievements would not be possible if it weren’t for our talented team of employees, who are well-trained, determined, and most importantly, dedicated to you -- our customers.”

FICS takes great pride in maintaining strong relationships with its customers. “After more than 10 years using FICS software, my relationship with FICS remains the strongest I have with any vendor I’ve ever worked with,” said Theresa Smith, Commercial Lending Operations Manager for Desert Schools Federal Credit Union. “At the annual Users’ Conference, FICS asks us what changes we’d like to see in the software systems. Then they implement the most requested changes in future system updates. I appreciate that my input and feedback are reflected in technology updates throughout the year.”  

Last year FICS worked with Tennessee Housing Development Agency (THDA) to convert more than 2,000 loans to Mortgage Servicer®. Robert Kirtz, Business Analyst for THDA, said “The conversion experience was definitely a positive one as we were able to convert our accounts in about two months with very few problems and start the process of not only underwriting, but also servicing loans—adding further value to the residents of Tennessee. We’ll also be converting a larger portfolio later this year, and we look forward to the continued help and involvement from FICS’ conversion support staff.”

In her keynote speech, Susan Graham, President and COO of FICS, elaborated on how FICS’ software and delivery channels have evolved to provide a more flexible and modernized loan process. “Online services are critical to a successful mortgage operation,” said Graham. “According to a 2016 survey by Zillow Group, more than 50 percent of all home buyers already apply for their mortgage online. On average, 80% of millennials use mobile devices or apps to help with the home buying process. To help our customers meet consumer demands and work more efficiently, we have been enhancing our online tools. We look forward to continuing to build the innovative tools our customers need to navigate the constantly changing regulatory environment and adapt to the needs of the new generation of borrowers.”

                The 2018 Users’ Conference will be held April 4-6th in Dallas.

About FICS
Founded in 1983 and headquartered in Dallas, Texas, Financial Industry Computer Systems, Inc. (FICS), specializes in providing flexible, comprehensive residential and commercial software solutions to the mortgage industry. FICS' systems are designed to operate on Microsoft® Windows® platforms using Microsoft® .NET Framework that include a rich Windows® Presentation Foundation user interface and multi-tiered shareable services. The company also provides innovative document management and web-based capabilities in its full suite of products. Additional information about FICS® is available via the company's website at

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