Advisors Mortgage Group Transforms Operations with FICS^® Mortgage Servicer^® API

Challenge:

Advisors Mortgage Group is a long-term customer of FICS^® and has successfully used their Mortgage Servicer^® software for core servicing operations. However, as the company grew, its monthly servicing process took longer, threatening its ability to scale efficiently.

"We were generating the monthly statement and late notices, printing them out at HQ and then manually folding them into envelopes and mailing them out," said Wayne Steagall, Advisor Mortgage Group’s Technology Director. “The manual nature of this process not only tied up critical staff resources but also introduced the risk of human error in customer communications—a compliance concern that kept management awake at night.” This labor-intensive workflow, printing and mailing thousands of statements at their headquarters, consumed several days of valuable monthly staff time and created multiple pain points for the growing company.

As business volume increased, it became clear that Advisors Mortgage Group would need additional staff to handle these repetitive monthly tasks. The company faced the choice of continuing to scale its manual processes with more bodies or automating its operations to free up its servicing team for higher-value customer support activities.

Solution:

In June 2021, Advisors Mortgage Group implemented FICS' Mortgage Servicer^® API to transform their monthly servicing operations completely. The company's strategy was simple. They would automate their existing process through command-line jobs that could run without human intervention.

The technical solution proved to be a game-changer, especially when Advisor’s Mortgage Group engaged LOB.com to take on the entire mailing service. Advisors Mortgage Group integrated the MS API with LOB.com's printing and mailing service, creating an end-to-end automated workflow. Instead of staff spending days on manual tasks, the entire process became a matter of running one or two command-line operations that would generate the statements and late notices, then seamlessly hand them off to LOB.com's API for professional printing, mailing, and tracking.

What particularly impressed the team was the MS API's design. "It's a very easy-to-use API with well-defined endpoints and authentication methods," they noted. The implementation didn't require extensive technical expertise or complex integration work—it simply worked as advertised, allowing the company to focus on business outcomes rather than technical challenges.

The MS API's flexibility also meant this was just the beginning. The robust automation capabilities opened doors for future process improvements across their entire servicing operation.

Results:

The transformation was significant. What had previously required several days of manual effort was accomplished in a few minutes by running a command-line process and letting LOB.com take on the responsibility of the physical mailing of these statements and notices. The impact of this automation, which was made possible by using the MS API, rippled through every aspect of Advisors Mortgage Group's operations.

Most significantly, the company eliminated the need to hire additional staff to handle the mailing process and gained efficiencies with the overall monthly servicing processes. The cost savings from avoided hiring of staff to perform the statement mailing and the dramatic reduction in processing time for other processes delivered substantial ROI that justified the API investment many times over.

But the benefits extended far beyond cost savings. By removing the manual, repetitive tasks from their workflow, Advisors Mortgage Group eliminated a significant source of potential errors in customer communications. This improvement in operational reliability strengthened their compliance posture and reduced risk across their servicing operations.

Perhaps most importantly, the automation freed up their servicing team to focus on what mattered—customer support. Instead of spending valuable time on manual processing, staff could now dedicate their expertise to helping borrowers and building stronger customer relationships.

When asked what they would tell someone considering FICS^®, Steagall was clear, “It's a great company to work with and a very robust product on both the desktop client and API."

"FICS^® support has been awesome to work with, and they are always super responsive and knowledgeable when we need to make API-related updates," Steagall said. “This ongoing support has enabled continuous optimization and given the company confidence to explore additional automation opportunities.”

Today, Advisors Mortgage Group is a prime example of how the right automation strategy can transform mortgage servicing operations; delivering cost savings, operational efficiency, and improved customer service.

About FICS^®

FICS^® (Financial Industry Computer Systems, Inc.) is a leading mortgage software company specializing in flexible, cost-effective, in-house mortgage loan origination, residential mortgage servicing and commercial mortgage servicing software for mortgage lenders, housing agencies, banks, and credit unions. FICS’ software solutions provide customers the flexibility to choose an in-house or cloud hosting solution. The company also provides innovative document management, API, and web-based capabilities in its full suite of products.