eStatus Connect Web and Mobile App

Online Mortgage Loan Information

With eStatus Connect, your borrowers may conveniently access their mortgage loan information through your website and a mobile application. Investors are able to easily access loan data and reports. Regardless of the technology device of choice, your organization will be prepared to meet borrower needs with eStatus Connect.

24/7 Online Customer Service

Partnering with FICS for the most comprehensive mortgage loan servicing solution in the industry gives you the tools necessary to provide elite customer service to your borrowers.

Features

Auto Pay allows borrowers to make payments online.

  • One time or recurring draft
  • Automatic verification of routing and transit numbers

Borrowers have the ability to view:

  • Payment due date
  • Payment history
  • Current loan balances
  • Previous and current year-to-date totals
  • Online personalized message from servicer
  • Cross-selling messages that promote other services

Borrowers can update personal contact information quickly and easily.

Borrowers have the ability to easily request a payoff statement.

Servicers can send an automated email message to borrowers from within Mortgage Servicer that encourages them to view statements and notices, such as Loan Statements, ARM Analysis, Escrow Analysis, etc., in eStatus Connect. (Radstar required. Radstar provides instant online access to borrower documents and statements and investor reports.)

Investors can view associated loan level data and investor reports. (Radstar required. Radstar provides instant online access to borrower documents and statements and investor reports.)

The advanced API feature allows data to be shared with third-party financial management systems, such as Mint®.

*All functionality available to borrowers in the web application is also available in the mobile application.

Benefits

  • Secure – 128 bit SSL encryption.  VPN connection and Single Sign-On are available at additional cost.
  • Low Cost – Low investment cost and user access fees.
  • Quick – Implement eStatus Connect in a few short days.
  • Easy – Administration is simple.

Administration & Customization Tools

  • Customize log in requirements and security settings.
  • Lock out an account that logs in incorrectly after 3 consecutive attempts.
  • Customize colors on the layout to better represent your brand.
  • Design cross-selling boxes.
  • Control the payment options you offer your borrowers.
  • View registered loans.
  • View payments set up by borrowers.
  • Set up investor security.
Financial Industry Computer Systems