FICS® Testimonials
FICS® System Support
FICS® System Support Video
Hear five of our customers talk about what they like best about FICS®.
What Our Customers Are Saying About FICS® Support
“When we call FICS®, we know we’re going to reach a receptionist and one of the support staff we’ve worked with for a decade. It’s one of the strongest relationships I have with a vendor – by far. I know I can pick up the phone and speak to someone within 2 minutes and have my problem resolved or question answered.”
FICS® Customer Since 1998
“When we need help we’re able to contact somebody and speak with them immediately without having to send an email and getting a response 2 days later. That just doesn’t happen with FICS®. We’re able to speak with someone right away.”
FICS® Customer Since 1986
Mortgage Servicer®
Mortgage Servicer® Customer Testimonial
Hear what two of our customers have to say about the great features in Mortgage Servicer®.
What Our Customers Are Saying About Mortgage Servicer®
“The biggest challenge facing the mortgage industry has been the constant, fast and furious changes with government regulations—CFPB, HUD and Fannie Mae®. It’s very comforting knowing that FICS® has completely stayed on top of these regulatory changes. They update their software as quickly and as functionally as possible, so we can keep up and make sure we’re in compliance.”
Assistant Servicing Manager at a Mortgage Company,
FICS® Customer Since 1986
“Mortgage Servicer® is a great product; it fits our size company and does everything we need it to do. Mortgage Servicer® has enabled our leadership to accomplish our business goals. It’s helped us smooth out our cash flows and generate service fee income as well as accommodate our niche market”
Assistant VP of IT at a Bank,
FICS® Customer Since 2010
Mortgage Servicer® API
Mortgage Servicer® API Customer Testimonial
Hear what one of our customers has to say about the great features in Mortgage Servicer® API.
What Our Customers Are Saying About Mortgage Servicer® API
“Our implementation of the Mortgage Servicer® API went really smoothly. The FICS® team provided onsite consulting and showed us how to set it up and use it. The API automates our payments, end-of-day and end-of-month processes, taking the manual process out of the business unit’s hands and reducing errors.”
Applications Support Analyst at a Multi-Billion-Dollar Credit Union,
FICS® Customer Since 2012
Investor Reporting
FICS® Investor Reporting Customer Testimonial
Hear one of our customers talk about what they like best about FICS' Investor Reporting.
What Our Customers Are Saying About FICS' Investor Reporting
“FICS’ investor reporting functionality allows us to easily meet Fannie Mae®, Freddie Mac® and Ginnie Mae® reporting requirements. I can’t imagine doing my Ginnie Mae® reporting without FICS’ systems. FICS® stays on top of investor reporting requirements and implements changes in the system to ensure their programs remain compliant. I don’t have to worry about it.”
Manager of Loan Administration for a Multi-Family Housing Lender,
FICS® Customer Since 2002
Loan Producer®
Loan Producer® Customer Testimonial
Hear what one of our customers has to say about the great features in Loan Producer®.
What Our Customers Are Saying About Loan Producer®
“I really love Loan Producer®. It’s very user friendly. That part can’t be over-stated. FICS® through the years has really helped us.”
Chief Financial Officer at a Mortgage Company,
FICS® Customer Since 1986
“In the 20+ years we’ve been using FICS’ software for origination, processing, underwriting, and servicing, we’ve valued the easy flow and good connectivity between Loan Producer® and Mortgage Servicer®. The customer service we receive from FICS® is absolutely the best, and any questions we have get answered immediately. We appreciate all the training and help that FICS® makes available, and the annual FICS® conference is invaluable!”
Mortgage Operations Manager of a Credit Union,
FICS® Customer Since 1993
Commercial Servicer®
Commercial Servicer® Customer Testimonial
Hear what one of our customers has to say about the great features in Commercial Servicer®.
What Our Customers Are Saying About Commercial Servicer®
“Through the use of FICS’ technology, borrowers can view their commercial mortgage loan information via our website and access electronic copies of billing statements and year-end documents. We have redefined how our customers—both borrowers and investors—access information in a more efficient way using FICS’ innovative technology.”
Executive VP and Director of Servicing of a Mortgage Banking Firm,
FICS® Customer Since 1987
“We chose this system because of a number of referrals from colleagues. We saw that with FICS® we could consolidate a lot of information into one place to keep it, track it, analyze it and share it. The automated system allowed us the opportunity to continue growing our servicing portfolio.”