Experienced Support

One call to our Customer Service Department and you will be convinced. FICS employees are knowledgeable, courteous, and ready to serve you. The experience of our Customer Service staff ensures that not only do we understand your question, but we have probably been in your position ourselves. Just ask any of our clients, FICS Customer Service is more than just service, it's peace of mind.

To ensure that we understand your needs, FICS employees are handpicked to possess more than just great technological experience. Our staff also possesses extensive mortgage lending experience, allowing FICS to provide innovative, yet practical approaches to the needs of our customers and the industry. The skills, talents, and knowledge of our staff has allowed FICS to create the most flexible and comprehensive PC based mortgage lending software available in the market today.

Convenient Online Support

In addition to customers having phone support, they also have convenient online support when they visit the FICS Client Access website. Information such as:

  • System Release Information and Highlights
  • Technical Notes
  • Regulatory Notifications
  • Special Programs
  • Training and Holiday Calendars
  • Exhibit Schedule
  • Webinar Schedules
  • What's New
  • Privacy Notice
  • FAQ's
  • Alerts
  • Top 10 Enhancement Requests
  • Users' Conference Registration, Sponsors and Post Conference Highlights and Announcements
  • Customer Service Email Form
Financial Industry Computer Systems