Innovation, Compliance Preparation Highlight FICS' 29th Annual User Conference
This year's conference provided users of FICS' technology solutions including, Commerical Servicer, Loan Producer, Mortgage Servicer, and their supporting software packages with demonstrations of new products, education sessions targeting upcoming regulatory deadlines, and user-focused workshops and panels.
Financial Industry Computer Systems, Inc. (FICS®), a mortgage loan origination software, residential servicing software and commercial servicing software provider, hosted close to 300 lenders, servicers and industry partners at its 29th Annual Users’ Conference in Dallas.
This year’s conference provided users of FICS’ technology solutions--including Commerical Servicer®, Loan Producer®, Mortgage Servicer®, and their supporting software packages--with demonstrations of new products, education sessions targeting upcoming regulatory deadlines, and user-focused workshops and panels.
A common theme throughout the conference was using technology and innovation to constantly build a better user experience – both for users of FICS’ software and for these users’ end customers. Dawn Gibbs, CEO and chairman of the board for FICS, explained how FICS has constantly evolved to serve its user base.
“At FICS, we aim to focus our development on what is needed, what is truly useful, and what increases your productivity while continuing to meet (and hopefully exceed) your expectations of the FICS experience,” Gibbs said in her opening speech. “New ideas and initiatives are always heavily researched, analyzed, and contemplated, and are always selected based on the long-term best interest of you, your end users, your borrowers, and this company.”
Lenders and servicers at the conference cited the opportunity for additional training, networking with peers, and education sessions to prepare for the industry’s big issues as primary draws.
“The annual FICS Users’ Conference has consistently proven to be a useful venue to interact with peers, FICS employees and special guests in order to actively keep up with current mortgage trends and data,” said Karin Chan, director of loan closing and servicing for Coral Gables, Fla.-based American Real Estate Capital. “In addition, we look forward to attending the conference each year as a means for brainstorming new ideas for future development with other organizations sharing the same common platform.”
“As someone who has been to several FICS events in the past, interacting with the staff and other attendees at the conference is like a reunion with old friends and family,” said Elizabeth Conrado, vice president of residential lending for LBS Financial Credit Union. “I always walk away with such great information and insights from sitting in on the sessions and from talking with the FICS team, which only makes me look forward to the next conference even more.”
Susan Graham, president of FICS, in her keynote speech, spoke about the continual evolution of services and delivery channels – and how this helps lenders better serve borrowers. In 2014 alone, FICS updated Mortgage Servicer®, its residential servicing platform, and rolled out compliance-oriented updates and introduced more Web-based and mobile tools for originators and servicers.
“So what makes a great customer experience? It’s the combination of a product that meets or exceeds the customer’s expectations combined with service that truly helps overcome obstacles or resolves issues,” Graham said. “Every change we make is designed to make your job easier, to give you the tools needed to better comply with regulations and to enable you to provide an outstanding experience to your borrowers.”
The 2016 Users’ Conference will be held April 6-8 in Dallas.
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