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Putting the 'Service' Back in Mortgage Servicing

Putting the 'Service' Back in Mortgage Servicing

Providing exceptional customer service is essential for prolonged success in the competitive mortgage industry. Given the pressure to comply with frequently-changing regulatory requirements, focusing on borrower satisfaction can be challenging.

Today’s borrowers expect immediate, convenient access to their mortgage information. E-mortgage technology – mortgage servicing software and Web applications – that expedites the mortgage servicing process is only part of the solution. Human interaction is also an essential part of the “service” equation.

Read the MortgageOrb article to discover a few strategies to help mortgage servicers improve customer service.

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