FICS Promotes Shalecia Stewart to Assistant Vice President of Customer Service
DALLAS, May 7, 2008– Financial Industry Computer Systems, Inc. (FICS), a mortgage technology specialist that provides in-house residential origination and servicing technology and commercial servicing technology to the mortgage industry, announced today that it has promoted Loan Producer Customer Support manager, Shalecia Stewart, to Assistant Vice President of Customer Service. Stewart will now be responsible for managing and upholding a level of consistency throughout all of the customer service departments at FICS.
The customer service departments are responsible for assisting customers, providing training and consulting services and maintaining quality control of their respective FICS systems. In her role as Assistant Vice President of Customer Service, Stewart will coordinate the activities of the customer service departments while communicating with the product designers, programmers, and the technical staff to ensure timely and reliable product releases. She will also work with each customer service department to select topics and presentations for the annual FICS Users' Conference.
“Shalecia has been a tremendous asset to our customer service department and company as a whole,” said Susan Graham, President of FICS. “Based on her proven experience and success with our company, she is the ideal candidate for the position of Assistant Vice President of Customer Service, and I anticipate great things from her in her new role at FICS.”
Stewart has been with FICS for almost 6 years. She began as a Loan Producer Customer Support/Instructor and was then promoted to Loan Producer Customer Support manager. Prior to joining FICS, she served as a Home Loan Representative with Countrywide Home Loans focusing on special business-to-business affinity relationships. Stewart holds a Bachelor of Science degree in Finance from the University of Arkansas-Pine Bluff and a Master's in Business Administration from Texas A&M - Commerce.
Founded in 1983 and headquartered in Dallas, Texas, Financial Industry Computer Systems, Inc. (FICS), specializes in providing flexible, comprehensive residential and commercial technology solutions to the mortgage industry. FICS' systems are designed for Microsoft® Windows® with the most recent solutions using .NET framework that include a rich Windows® Presentation Foundation user interface and multi-tiered shareable services. The company also provides innovative document management and web-based capabilities into its full suite of products. Additional information about FICS is available via the company's website at www.FICS.com.