Innovative Features
My Work List
The My Work List feature, designed by FICS, makes navigating through daily to do lists a cinch. The My Work List feature allows users to query loans in Commercial Servicer based on individually-selected criteria, open the resulting loans to perform a task, and then refresh the list to return only those loans that still meet the criteria. This enables a more efficient work environment for the user due to the ability to focus on only loans necessary for the task at hand. My Work List is completely customizable for each user making it more efficient to perform individual job functions.
Watch List Tracking
Commercial Servicer gives you the opportunity to track certain events that occur through a watch list tracking tool. System-defined criteria and thresholds are set so that when those thresholds are met the loan falls onto the watch list for immediate notification.
Radstar
Radstar for Commercial Servicer is an integrated document and report management system that saves time, space and money by electronically imaging and storing all system generated reports and documents. You can also store external documents such as closing docs, appraisals, financial statements, inspection results, tax and insurance bills, etc. for easy and convenient retrieval. Improve customer service by providing your borrowers with electronically stored documents and statements online via LoanStat.
Customized Correspondence
Create customized letters and correspondence with the Wolters Kluwer I-32® Forms Design software integrated right into Commercial Servicer. The creation of customized borrower correspondence such as welcome letters, collection notices, promise to pay letters, servicing transfer letters, etc. is quick and easy.
Memos
Increase collaborations and knowledge sharing among employees with the very powerful memo tool. Store reminders, collection notes, conversation logs, internal loan notes etc. on the loan and designate the memos to be sent to other users either today or at a future date. A window will automatically appear on the designated date to remind you or another staff member of the event. Date and time stamps automatically update when creating or modifying a memo. A resolution checkbox indicates if a task was completed. Improve your workflow with the Commercial Servicer memo tool and establish your own tickler file of pending events.
Report Bundles
Accentuate servicing efficiency and flexibility with the FICS Report Bundles feature. Simply group your desired reports into a named bundle and then select a specific bundle to print all of the associated reports.
Advanced Security Features
The security administrator has the ability to customize security to match your organization’s needs. Security can be controlled at the group or user level for added flexibility. Limit users’ access to whatever functions you desire. Set up password constraints to match your company’s security policies. A complete audit trail for permanent record of change is also maintained in the system. Several built-in security reports lets you easily monitor users’ access to the system.
Interfaces
Commercial Servicer comes with a wide variety of built-in interfaces to external systems, with FICS building new interfaces on a continuous basis. Examples of numerous interfaces already existing in the system include interfaces for coupon/statement print vendors, general ledger systems, taxing authorities, lockbox vendors, ACH, agency investors, bank and credit union core systems, report writers, forms design programs, IRS, and on and on.
Import/Export Tools
In addition to hard coded interfaces already included in the system, Commercial Servicer comes with tools to empower you to import data from any text, comma delimited or XML file. A user-defined mapping tool is included with the system thereby giving you the power to import data from outside sources without having to rely on your vendor to write a custom interface and export to an XML file.
LoanStat
Convenient online web access for your borrowers is a must in today’s internet environment. Customers expect and deserve immediate online access to their loan information. Not only does online access provide the borrowers greater convenience and superior customer service but it also allows you, the servicer, to become much more efficient. Eliminate time consuming customer calls and provide better lender/borrower communication. Enable your borrowers to make payments online by linking LoanStat to your website. See investor reporting section to learn how your investors can benefit from using LoanStat.
Maintenance History
Maintain a permanent life-of-loan transaction history on every loan, not only for your own review, but for your regulators as well. A separate payment history, balance history, disbursement history, billing history, escrow history, investor history, late charge history, daily transaction history, miscellaneous fee history, year-end history, and field changes history make it easy and convenient to review activity on the loan. In addition, correspondence records are maintained for letters, notices, and analyses sent to your borrower.
User-Defined Fields and Screens
The Commercial Servicer database comes loaded with thousands of pre-defined fields. We realize that every lender is different and might require their own set of data to track. With that in mind, we developed tools to enable our customers to create unlimited user-defined fields and to display them on customized screens. Additional miscellaneous fields created by the users are also available to the report writer.
User-Defined Help
Further customize your system with user-defined help available with just a touch of a button. Set up customized field entries for easy and consistent data entry.
Flexible Correspondence
FICS recognizes that every lender’s message is unique. With the ability to add customized messages for each piece of borrower correspondence, lenders can convey the message most important to them. Optional email messages that can be simultaneously sent to borrowers also allow for superior customer service.
Commercial Servicer Administrator
No other system offers the depth of customization that Commercial Servicer does. With a complete module dedicated to the administration and customization of the system, Commercial Servicer Administrator gives you the flexibility you deserve. Let us show you the power of this extremely customizable system.
